Legal
Privacy Policy
This policy describes how Fountain Valley Pest Control collects, uses, and protects information submitted through our website and service-request forms.
Information We Collect
When you submit a service-request form, we collect your first and last name, telephone number, email address, property or service address, city, ZIP code, property or business type, preferred service frequency, preferred contact method, and any optional details you provide (business name, type of pest, preferred appointment date and time, and notes). We also collect the page you submitted from, UTM tracking parameters, and standard technical information such as your browser and device type.
How We Use Your Information
We use your information to respond to your service request, schedule inspections and appointments, prepare customized service plans, and communicate with you about pest-control service. We may use aggregated, non-identifying information to improve our website and services.
SMS & Text Message Consent
If you check the SMS consent box, you agree to receive text-message follow-ups about your service request. Message frequency varies. Reply STOP to opt out at any time. Consent to receive text messages is not a condition of purchasing service. Message and data rates may apply.
TCPA Consent
By submitting your telephone number through our forms, you consent to be contacted at that number regarding your service request, including by phone call or text message, using automated or manual dialing systems and prerecorded messages, where permitted by law. You are not required to provide consent as a condition of purchasing service.
Information Sharing
We do not sell your personal information. We may share information with service providers who assist us in operating our business and responding to leads, and as required by law. Internal team members receive lead notifications to follow up on your request.
Data Retention & Your Rights
We retain submitted information for as long as necessary to provide service and respond to your requests. You may request access to, correction of, or deletion of your personal information by contacting us. California residents may have additional rights under California law.
Contact
Questions about this policy? Call us at 714-642-2078 or email Service@FountainValleyPestControl.website. This policy may be updated; changes are posted on this page.